Posted: 3rd Mar

Pets play a huge role in our families and here at Purely Pets, we understand what they mean to you and the importance of keeping them happy and healthy. As an award winning pet insurance provider we are always keen to enhance customer experience to ensure we are providing a high level of service to every owner. Keeping our pets fit and well is important and to help owners, we spoke to the Vet Connection team to get their advice on the top three claims we received in 2019.

Gastric upset, lameness, and lumps and tumours make up the top three and below, the Vet Connection team give their advice on what to look out for and preventative measures, to hopefully help you keep your pet safe and sound. 

Gastric upset 

The clinical signs of a gastric upset are vomiting, diarrhoea, constipation, abdominal pain, lack of appetite and lethargy. If your pet is very young or very old or has any of the discussed symptoms along with a swollen abdomen or seems very lethargic then we would always recommend contacting a vet straight away.

The general advice for adult cats and dogs with diarrhoea is to feed small amounts of bland food such as boiled chicken breast or white fish with rice or pasta more often than you normally would. Little and often keeps the intestines moving and should help the faeces firm up more quickly.  For vomiting pets, try withholding food for 24 hours from their last meal, then reintroduce food as you would for diarrhoea; bland food, little and often. If your pet seems to be improving, then slowly wean them back onto their own food after 2 – 3 days. In all cases ensure your pet has access to fresh water.


Lameness can be caused by an injury to the paw, leg, shoulder, pelvis or a damaged claw. There could also be arthritis or infection in a joint and some animals have a congenital or hereditary condition that causes lameness. A cut to the pad of the foot or a cyst could also cause your pet to walk with a limp. Other factors include old age, as joints can become sore and stiff, and obesity.

If your pet is in severe pain or struggling to move about on their own, then veterinary advice should be sought straight away. On noticing a limp your pet should be completely rested for at least 48 hours, that means no walks, no jumping up or down and help your pet if they need to use stairs. Keep cats indoors and when dogs are toileting keep them on a lead and stay with them. If you know what area is sore (and if your pet will let you!) you could try using a cold compress on that area a few times within the first 24 hours. After that a warm compress may help alleviate stiffness and do not reintroduce exercise until your pet has fully recovered or you could delay healing.

Lumps and tumours

Lumps can appear on your pet’s body for many different reasons and not all of these would need to be checked by a vet. Lumps and bumps can become visible and disappear within 24 hours.

You should check your pet for lumps as part of their routine grooming or during petting. Get to know what is normal for your pet by feeling all over their skin at least once a month. When you find something abnormal don’t panic, take note of the size, shape and how it feels, even take a photo and monitor over the course of a few days. If you pet becomes unwell or if the swelling changes dramatically in that time, then get in contact with your vet.

Advice supplied by The Vet Connection.

The Vet Connection are able to help with any minor or major concerns and all communications are handled by Royal College of Veterinary Surgeons registered nurses who have a minimum of three years practical experience so you are in safe hands. A call to the team can give peace of mind that you are doing the right thing for your pet and accessing veterinary treatment when required.

About Purely Pets

As an award winning pet insurance specialist, you can trust us to find the right cover for you and your pets. We have a dedicated UK team who aim to make insuring your pet easy, simple and transparent and have a range of Lifetime policies on offer.

With Lifetime cover from £1,000 up to £15,000 and a flexible excess starting from £60, you can tailor your insurance to your needs and your budget. As well as a ‘Manage My Policy’ online portal allowing you to view and amend your policy and manage your claims 24/7, we’ve teamed up with The Vet Connection, to provide you with a 24 Hour Vet Helpline service free to all customers.

Further benefits of our Lifetime policies can include cover for dentistry, third party liability and cremation cover.

All of our policies have been designed to give you a better experience, so let Purely Pets take away the stress and find a policy that’s right for you.  

Our Products

  • Lifetime Bronze, Lifetime Silver or Lifetime Gold offering you vets fees from £1,000 up to £15,000 each policy year

To find out more about what Purely Pets can offer you, visit our website




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