Ticketing
Terms & Conditions

1. GENERAL TERMS AND CONDITIONS

1.1 In purchasing tickets, ticketholders agree to accept Dogstival’s terms and conditions.

1.2 Dogstival reserves the right to cancel the advertised programme and to make changes to the programme or artists due to unforeseen or unavoidable circumstances outside its control. Ticketholders will be notified in advance of cancellation or changes where reasonably practicable.

1.3 Dogstival reserves the right to refuse admission or require ticketholders to leave the premises without a refund in the event of a ticketholder:

I. Causing disruption to other members of the public or to performers, or festival staff
II. Behaving in an anti-social or threatening manner.
III. Owning a dog that cannot be controlled or perceived a danger to other dogs or public
IV. From 1 February 2024 it is a criminal offence to own an XL Bully dog in England and Wales unless your dog has a Certificate of Exemption. If your dog has an Exemption Certificate (covering 3rd Party Public Liability insurance, neutering, and micro-chipping) you can attend Dogstival BUT your dog must be muzzled and on a lead at all times. Your dog will be unable to take part in any activity in a fenced off area that is an off the lead activity (these include both dog pools, flyball, scurries, scentwork and main arena group activities). They can however do the agility, fun dog show and Barkour course if muzzled and on the lead.
V. The organiser reserves the right to remove admission or remove any person without giving a reason. This includes any person who is drunk or perceived to be on drugs, threatens a member of the public, staff or other dogs.
VI. Brings banned items into the event. This includes but not limited to; alcohol, offensive weapons or illegal substances.
VII. Attempts to enter without a valid ticket or does not adhere to event rules.
VIII. Entry maybe refused to anyone previously involved in legal disputes.
IX. Putting the safety of customers, employees or property at risk.
X. Otherwise breaching these Terms and Conditions.

1.5 Dogstival does not accept any responsibility for any personal property. Nothing in these Conditions is intended to limit or exclude Dogstival’s liability for personal injury or death caused by negligence or for any other liability that cannot be excluded or restricted under the law of England and Wales. Subject to this, to the maximum extent permitted by law, Dogstival excludes any liability for loss, injury or damage to persons/property arising out of attendance at festival events.

1.6 Ticketholders with mobility issues can be accommodated. There are accessible toilets, there is dedicated Blue Badge parking in close proximity to the festival entrance and the ground is relatively flat with short grass which aids mobility.

1.7 A responsible adult (over 18) must accompany children under 14 years old.

1.8 Public are permitted to bring in food and drinks, but ideally if it relates to special dietary requirements. We understand household budgets but really hope you can support the lovely traders on site.

1.9 Smoking, including e-cigarettes and personal vaporisers, is permitted but not in tented structures or gazebos. Please dispose of your butts carefully.

1.10 By attending Dogstival you permit the use of any photography or videography captured by Dogstival officials. Useage is limited to social media, the Dogstival website or public relations and whereby the image or video content is part of a wider festival story and not a sole piece of content. Dogstival is not permitted to use the public’s imagery or video in advertising.

1.11 Additional conditions may apply to specific festival events – see event details and our website.

2. TICKET SALES

Tickets are sold through an external agency who charges a booking fee.

2.1 Tickets are non-refundable and cannot be exchanged except in exceptional circumstances and on a case basis. Please contact info@dogstival.co.uk

2.2 A valid ticket must be presented to enter a festival event. This can be a printed e-ticket or an e-ticket on a mobile device.

2.3 In the event of cancellation by Dogstival due to adverse weather or force majeure, ticket holders will have three options; a rollover to the following year; where Dogstival is able to schedule a date later in the summer ticket holders can transfer to that date; or refund of the face value of the ticket. Please note refunds will not include the value of booking or processing fees.

3. WEBSITE TERMS OF USE

3.1 The information contained in this website is for general information purposes only. Whilst Dogstival endeavours to keep the information up-to-date and correct, no representations or warranties are given about the completeness of the information with arena timings or wider running orders subject to changes due to last minute circumstances.

3.2 This website contains material which is owned by or licensed to Dogstival. This material includes, but is not limited to, the design, layout, look, appearance, video content and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

3.3 All trademarks reproduced in this website which are not the property of, or licensed to, Dogstival or Lighthouse Brand Marketing Ltd are acknowledged on the website.

3.4 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. You may not create a link to this website from another website or document without our consent.

3.5 Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

3.6 Every effort is made to keep the website up and running smoothly. However, Dogstival takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Copyright
This website and its content is copyright of Lighthouse Brand Marketing Limited
© Dogstival. All rights reserved.
Any redistribution or reproduction of part or all of the contents of this website in any form is prohibited other than the following:
• you may print or download extracts for your personal and non-commercial use only
• you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.